Return & Exchange Policy

At Velonzia, customer satisfaction is our priority.

Returns

We accept returns within 7 days of receiving your order.

To qualify for a return:

• The item must be unused.
• Original tags must remain attached.
• The product must be in its original packaging.
• Proof of purchase is required.

Exchanges

We offer exchanges for:

• Incorrect size
• Defective items
• Wrong item received
  
  Exchange requests must be submitted within 7 days after delivery.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Worn products
• Washed items
• Damaged due to customer misuse
• Sale or clearance items (unless defective)

Refunds

Once your returned item is inspected and approved, your refund will be processed using the original payment method.

Shipping charges are non-refundable unless the return is due to our error.